Troubleshooting
( PC Problems? Solutions Below Setup Instructions )

XP Control Panel in Classic View

1. Click start------------------------------------
2. Click control Panel---------------------------
3. Double click Internet Options---------------
4. Look for Temporary Internet Files----------
5. Click Delete files (at this point you can also
delete all your off-line Temporary Internet Files.
A new menu box will appear click on delete
all offline content. Click Ok.)
6. Close Control Panel. Resume using your computer.

If you don't like the Category View for your
Control Panel, You can change it by finding
(on the top lefthand side of your Control Panel
Box) Control Panel View. Click on switch to
Classic View. This will show your control panel
in the icon form not the category form.
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Windows XP
Defragging Your Computer

1. Click start-------------
2. Click my computer----
3. Right click on c:drive-
4. Left click properties--
5. Left click tools--------
6. Click defragment now

Windows 95 and 98
Defragging Your Computer

1. Click start-------------------------------
2. Go to programs-------------------------
3. Go to accessories-----------------------
4. Go to system tools----------------------
5. Go to disk defragmenter----------------
6. Click OK----------------------------------
7. It will go to 10% & pause this is normal
8. Click yes---------------------------------
If defrag starts over 10 times it will stop. Try to
disable screen saver or running defrag in safe mode.

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COMMON EMAIL ERRORS

1.) Box pops up asking for user name and password.
ky- in account name or misspelled user name or password
Open outlook express a box will pop up asking for user name and password
Retype E-mail address and password

To reset user name and password:
A.) Click tools----------
B.) Click accounts------
C.) Click mail.ispky.com
D.) Click properties----
E.) Click server or network in winme
F.) In account name type just the account name
only don’t add ky- or ndu.net, usb.com or @ispky.com
G.) Retype password--
H.) Click apply----------
I.) Click OK-------------
J.) Click close-----------
K.) Click send/recv----

2.) --IF-- After receiving email an error pops up -
Host mail.ispky.com - could not be found.
Most of the time it is because you have lost your
connection. First , check the bottom right
corner on the task bar to see if you are
still connected. If not, Do This:
A.) Click tools----------
B.) Click options-------
C.) Click connections--
D.) Click apply---------
E.) If there is a check mark in the box beside
HANG UP AFTER SENDING OR RECEIVING EMAIL
F.) Take it out by Clicking the box

3.) You get incoming mail but outgoing mail does
not go out - Do This:
A.) Click tools----------
B.) Click accounts------
C.) Click mail.ispky.com
D.) Click properties----
E.) Click server or network in winme
F.) In box beside outgoing(SMTP) type smtp.ispky.com
G.) Click apply---------
H.) Click OK------------
I.) Click close---------
J.) Click send/recv button

4.) A box pops up asking you to hang up and
reconnect to another account. Do This:
A.) Click tools-----------
B.) Click accounts------
C.) Click mail.ispky.com
D.) Click properties----
E.) Click connection---
F.) If you don’t have 2 accounts then take out
the check mark beside ALWAYS CONNECT USING
THIS ACCOUNT and go to step H.) If you do
have 2 then place a check mark in box.
G.) Then in the drop down box click on ispky.com
or which ever the one that works if more than
one in box try all until one works.
H.) Click apply-------
I.) Click OK----------
J.) Click close-------
K.) Click send/recv-
L.) Repeat if not the right connection

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Common Reasons for Connection Errors, Details

MAKE SURE USERNAME AND PASSWORD IS IN LOWER CASE

DISCONNECTS:
The most common problems of disconnects can
be many things. Too many programs running or not
enough memory or when making a new connection. Go
to dial up networking right click on ispky.com, left
click properties - left click sever type - make sure the only
two checked boxes are enable software compression and
tcp/ip is checked, remove all others. If that does not
work go to internet options in control panel,
delete temporary internet files & defrag your computer.

Computer tries to connect and then disconnects
before you see verifying user name and password:

Under the connect to box under phone number check
to see if the number being dialed is correct and not
your home phone number. If you have call waiting, you
must disable it by left clicking on dial properties
click the check box beside disable call waiting then click
drop down box on right hand side and click on *70 or 70#.
Also check phone line to make sure it is plugged
into modems line inside and the box on wall.

Error 602 - The port is already open-----------
Error 618 - The port is not open---------------
The two errors above are usually a modem problem.
Restart windows and try again. If that does not resolve the
error, go to control panel click modem, click diagnostic,
click com that modem is on, click more info,
a box with at1 code should pop up.

Error 629 - You have been disconnected from the
computer you dialed. Do This:
Double-click the connection to try again. This might be
that our server has reset after four hours because some of
our customers have forgot to disconnect
their internet and could not receive incoming calls. If you
click the minimize button at the top right corner in your
internet explorer and reconnect then you
can resume where you left off.

Error 630 - The computer is not receiving a
response from the modem. Do This:
Check that the modem is plugged in, and if necessary,
turn the modem off, and then turn it back on.
Try disconnecting telephone line from modem after
a few second. Reconnect it and as quick as you can.
Try the connection again. If it connects, disconnect and try
again. If you get an error then your modem might be bad.

When you try to start Dial-Up Networking,
you receive the following error message:
Communication port is invalid or busy. Do This:
This error message can occur if the modem is using a newly
detected serial port installed by Windows 98 hardware detection.
If this is the case, change the properties of the Dial-Up
Networking connection to use the new modem settings.

This behavior can also occur if you have the
Support SerialKey devices Accessibility option
configured to use the COM port to which your
modem is connected. To resolve this:
Click Start > Settings > Control Panel, and then
double-click Accessibility Options On the General tab, either:
Click to clear the Support SerialKey devices
check box --or-- Click Settings, click a different
COM port in the Serial port box, and then click OK

Error 633 - The modem is not installed or configured
for Dial-Up Networking. When you try to start Dial-Up Networking,
you receive the above error message. Try This:
To check your modem configuration, double click
the Modems icon in Control Panel.
This error message can occur if the Telephon.ini
file is missing or damaged. To resolve this issue,
please see the following Microsoft Knowledge Base Articles:
Error! Bookmark not defined. (Error Message: The
Modem Is Not Installed or Configured for...)
Error! Bookmark not defined.
(How to Rebuild the TELEPHON.INI File)

Error 645 - Dial-Up Networking could not complete
the connection to the server.
When you try to connect with Dial-Up Networking (DUN),
you may receive the above error message:
This is usually caused if the Require Encrypted
Password option is enabled on the Server Types tab
in the connection's properties. Here's how to fix this:
1. Select Start > Programs > Accessories >
Communications > Dial-Up Networking
2. Right-click your connection, and choose
Properties
3. Select the Server Types tab, click to clear
the Require encrypted password check box and
Click OK.

Error 650 - The Remote Access server not responding
When you try to connect, you receive the following
error message:
Modem not responding (Error 650).
For troubleshooting information, click Help.
One workaround suggests enabling a post terminal
window. Here's how: Select Start > Programs > Accessories > Communications >
Dial-Up Networking. Right-click your connection,
and choose Properties. On the General tab, click
the Configure button. Select the Options tab. Place a
check-mark in bring up terminal window after
dialing. Just press continue when the post terminal window
pops up after you connect.

Another 650 error:
The computer you have dialed does not respond to
a network request. You can get this occasionally
when your ISP is busy, and they don't have a free
I.P. address to assign to you.

If you are still having problems, Try This:
Although it says that it applies to The Microsoft
Network version 2.52, try the solution from Microsofts Knowledge
Base Article Error! Bookmark not defined..
The computer you have dialed does not respond to a
network request. This means that you have no winsocks
or they are corrupt. Reinstall Communications, this fixes
the problem 50% of the time, but sometimes does not reinstall
wsock32.dll (40kb). In that case, you will get
error 645. If you still get 645 or 650 manually
extract files or call Microsoft.

Error 666 - Your modem (or other connecting device)
is not functioning --- Replace modem!
Error 676 - The line is busy
The line is busy. Try unplugging the phone line
and then plugging the line back up.Try Again
Later. Microsoft has confirmed this to be a
problem in Microsoft Windows 98. Check all
settings; check for dial-tone and for correct
phone number. Try to re-connect.

Error 678 - There is no answer.
The computer you are dialing is not answering
please try again later. The most common cause
for this is you are not dialing the right number, or
your area had 10-digit dialing and you need to
include that in the number. If that is not the
problem, update your modem driver, and call your
modem manufacturer and get an init string. If you
are still having problems, reinstall your modem,
and call your ISP.

Error 680 - The is no dial-tone
First check to see if phone line is plugged in
to modem and wall.
No dial tone? Here are a couple of things to try:
1. Put comas in front of phone number.--------
2. Do you have voice mail? Get your messages.
3. Disable the wait for dial-tone.----------------
4. Switch the phone cord connected to the Modem.

Error 691 - Access denied because username and/or
password is invalid on the domain. (check your password).
The computer you are dialing in to cannot
establish a Dial-Up Networking connection. Check
your password, and then try again. This is
usually a password error. Retype your UID and your
password and try again. This is usually a password
error. Retype your UID and your password and try again.
If this problem persists, contact your ISP.

BAD MODEM

One reason for connection problems is a bad modem.
Ways to check the modem are as follows:
Click on start
Go to settings
Click on control panel
Double click on modem
Click on diagnostics
Click on the Com (port) that has the modem name
Click more info
In a few seconds a box with AT1 codes should pop up
This will tell if the computer can communicate with
the modem. Other solutions are below.
If there is a pop up box that says port open or
not found try changing to another Com port.
Click OK > Click the general tab > Click name of modem
Click properties
Click the drop down box to change Com and repeat steps above
If you can not change Com port try removing the
modem driver and reinstalling it
For a list of error codes go to:
Click Here For Error Codes Definitions